How to Set Up AI Roleplay Scenarios and Scoring Criteria for Sales Teams
Posted on July 23, 2026
by Amotions AI Team
Learn how to create custom AI roleplay scenarios, assign roles, and define scoring criteria so coaching reflects your exact sales process.
What this setup guide covers
This tutorial explains how to configure custom roleplay scenarios and scoring frameworks inside Amotions AI.
It also shows how admins can assign users and adapt roleplay settings for organization-specific workflows.
Why custom scenarios and scoring are important
Generic roleplay can build basic communication skills, but custom scenarios drive better transfer to real calls.
When teams define their own scoring criteria, feedback becomes aligned with how they actually evaluate call quality and success.
Core setup steps
Define the scenario context and who the AI should roleplay as.
Set the user role and expected conversation goals.
Create scoring criteria that reflect your qualification standards, objection handling, and next-step quality.
Assign scenarios to relevant users or teams for consistent practice.
Example use case highlighted
The demo includes a hearing-aid consultation scenario where the user practices provider-side communication and the AI plays a first-time patient.
This illustrates how teams can tailor roleplay for specialized industries and consultative conversations.
Watch the full tutorial
Watch the full YouTube video here: https://www.youtube.com/watch?v=q0r1TaKKc8c
Learn more at https://www.amotions.ai and https://amotionsinc.com/.
Amotions AI is a Silicon Valley based startup building an emotionally intelligent teammate embedded in sales calls. We provide live coaching in-call and post-call, and tailored AI role play, while answering technical questions. We boost win rates and cut ramp time, starting with sales and expanding to other use cases. https://www.amotions.ai
Related resources: pricing, FAQ, and AI sales coaching solutions.
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